Shipping & Delivery Policy

 

At Harrison & Kate Montreal, we are committed to providing a smooth and reliable shipping experience for every customer. Please review the information below regarding our shipping and delivery process.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email including your tracking information.

Estimated Delivery Time

Estimated delivery times are typically between 5–12 business days, depending on your location and local carrier services.

Please note that delivery times are estimates only and are not guaranteed. Shipping times may occasionally be affected by:

  • High seasonal demand

  • Customs procedures

  • Weather conditions

  • Carrier delays

  • Public holidays

  • External logistics disruptions

These factors are outside the control of Harrison & Kate Montreal.

Shipping & Fulfillment

To ensure product availability and efficient international fulfillment, orders may be shipped through our trusted global fulfillment partners.

Orders are securely packaged and shipped with tracked delivery whenever available.

Please note that orders containing multiple items may occasionally arrive in separate packages depending on warehouse availability and fulfillment locations.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination country

  • Order size and weight

  • Selected shipping method

Any applicable customs fees, import taxes, or local duties are the responsibility of the customer.

Delivery Responsibility

  • Customers are responsible for providing accurate shipping information during checkout.

  • Any address corrections or changes must be requested within 24 hours of placing the order.

  • Harrison & Kate Montreal is not responsible for lost or stolen packages once tracking confirms successful delivery to the provided address.

Orders refused at delivery or returned due to unpaid customs fees or incorrect shipping information may only qualify for a partial refund.

Delayed or Lost Shipments

If your order experiences an unusual delay, please contact our support team and we will gladly assist you in tracking your shipment.

Please note that delays caused by customs, carriers, or external logistics providers are outside our direct control.

Contact Information

For any questions regarding shipping or delivery, please contact us:

Harrison & Kate Montreal
Email: Info@HarrisonKateMontreal.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM