Return Policy

At Harrison & Kate Montreal, we strive to provide a premium shopping experience and high-quality products. If you are not completely satisfied with your purchase, please review our return policy below carefully before submitting a return request.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • Items may only be returned after they have been physically delivered to the customer.

  • Return requests must be submitted within 30 days of receiving your order.

  • Products must be unused, unwashed, unworn, and returned in their original condition with all tags and packaging included.

  • Trying on items is permitted, but products must show no signs of wear, damage, stains, odors, or washing.

  • Products purchased during promotional sales or clearance campaigns may not be eligible for return.

  • For hygiene and safety reasons, certain intimate or personal items may not be eligible for return.

  • Orders intentionally placed in multiple sizes or variations with the purpose of partial returns may be refused.

Return Shipping

  • Return shipping costs are fully the responsibility of the customer.

  • Customers are also responsible for any international shipping costs, customs fees, taxes, or import charges related to the return shipment.

  • We strongly recommend using a tracked shipping service, as Harrison & Kate Montreal is not responsible for lost return packages without valid tracking confirmation.

Return Process

  1. Contact our customer support team within 30 days of delivery via Info@HarrisonKateMontreal.com.

  2. Once your request is reviewed, you will receive the appropriate return instructions and return address.

  3. Customers must securely return the product at their own expense.

  4. Returned items will be inspected upon arrival before any refund is approved.

Refunds

Refunds are only issued after the returned item has been successfully received and inspected by our team.

If the return is approved, the refund will be processed to the original payment method within 14 business days. Shipping costs are non-refundable.

Harrison & Kate Montreal reserves the right to refuse refunds for items that do not meet the conditions outlined in this policy.

Shipping & Delivery Liability

  • Harrison & Kate Montreal is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

  • Delivery is considered completed once tracking confirms successful delivery to the address provided by the customer.

  • Customers are responsible for entering the correct shipping information during checkout.

  • Any address corrections or order changes must be requested within 24 hours of placing the order.

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Harrison & Kate Montreal
Email: Info@HarrisonKateMontreal.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM